Terms of business

1. About these terms

These terms set out how Nova Business Energy Ltd works with you when you ask us to help with your business energy. They apply from the moment you sign our letter of authority, or ask us to obtain quotes for you, whichever comes first. Please read them with the letter of authority, our privacy notice and our complaints procedure, which together form our agreement with you.

Our service is for businesses and other non-domestic customers. If you are a sole trader or a partnership, these terms apply to you in your business capacity.

If anything in these terms is unclear, ask us before you sign. We would rather explain it than have you guess.

2. Who we are

We are Nova Business Energy Ltd, a business energy broker registered in England and Wales under company number 17469396. Our registered office is c/o KDM Accountants Ltd, Northampton Science Park, Kings Park Road, Moulton Park Industrial Estate, Northampton NN3 6LG. We are part of the Ignite Business Group. You can contact us at hello@novabusinessenergy.com or on 01604 913608, Monday to Friday, 9am to 5.30pm. Our office is Cedar House, 29 Medlicott Close, Corby NN18 9NF.

We are not an energy supplier. Any energy contract you enter into is between you and the supplier, on the supplier’s own terms. We are not authorised or regulated by the Financial Conduct Authority.

3. What we do for you

When you ask us to help, we will:

• find out about your current supply, contract and consumption, using the authority you give us;
• obtain quotes from energy suppliers for the sites and meters you ask us to cover;
• compare those quotes and recommend one or more options we think suit your business, explaining why;
• tell you, before you agree to anything, what we will be paid on the contract we recommend;
• help you put the contract in place with the supplier, and keep you informed until your supply has transferred;
• be available to help if there is a problem with the transfer, and tell you in good time when your contract is coming to an end.

We obtain quotes from the suppliers we work with. We do not quote from every supplier in the market, and we will tell you which suppliers we have approached if you ask.

4. What we do not do

• We do not enter into any contract on your behalf. Every contract is presented to you for your own decision, and you agree to it yourself, in writing or, where the supplier accepts it, on a recorded call.
• We do not guarantee that any contract will save you money. We compare the options available to us on the day, and prices move.
• We do not give advice of any kind. We give you information, a comparison and our recommendation, and you make your own decision. Nothing we say or write is advice and you should not rely on it as advice. If a member of our team uses the word advice or advise, they mean our recommendation, and it does not change these terms. We do not advise on the financial standing of any supplier, or on tax, legal or accounting matters.
• We do not supply energy, read meters, issue bills or handle supply faults. Those are matters for your supplier.
• We do not charge you a fee for our service, unless we agree one with you in writing before any work is done.

5. What we need from you

To do our job properly we rely on you to:

• give us accurate and complete information about your business, sites, meters, consumption and current contracts, and tell us promptly if anything changes;
• confirm that the person dealing with us has authority to act for your business;
• tell us about any notice period or termination requirement in your current contract, so that we can help you meet it;
• respond to a supplier’s reasonable requests, including for credit or identity checks, so that your contract can be put in place;
• check the contract we send you before you agree to it, and tell us straight away if anything in it is not what you expected.

If information you give us is wrong or incomplete, the quotes and the contract may be wrong too, and we cannot be responsible for the consequences.

6. How we are paid

We are paid by the energy supplier through a commission included in the unit rate and, where we tell you in advance, in the standing charge of any contract you enter through us. Before you enter any contract we will tell you the total commission on it, in pence per kWh and in pounds over the term, based on your stated consumption. The commission is shared between Nova and the partner broker through whom contracts are submitted to suppliers. We do not charge you a fee.

The pounds figure we give you is an estimate based on the consumption you tell us. If you use more or less, the amount the supplier pays us moves with it. The supplier is required to show you the commission too.

If a contract you have agreed does not go live, for example because the supplier declines it, or because you cancel it, we are not paid, and we do not charge you anything.

7. Quotes, recommendations and agreeing a contract

Quotes are valid for the period the supplier states, which can be a single day. If you want to accept a quote after it has expired, we will obtain a fresh one, and the price may have changed.

Our recommendation is our opinion, based on what you have told us and the quotes available to us. It will not always be the cheapest option, for example because of contract length, flexibility or the supplier’s terms, and we will tell you why we have recommended it. It is information to help you decide, not advice. The decision is yours.

You agree a contract with the supplier, not with us. You can do so by signing the supplier’s contract, or by confirming your agreement on a recorded telephone call where the supplier accepts verbal contracts. A recorded verbal agreement is as binding as a signature. Before you agree on a call, we will have told you the contract’s key terms and what we are paid, and we will send you written confirmation afterwards.

Business energy contracts do not have a cooling-off period. Once you have agreed a contract, you are bound by it unless the supplier agrees to release you, and the supplier may charge you if you try to withdraw. Please be sure before you say yes.

Your new contract is subject to the supplier accepting you, which usually involves a credit check, and to your current supplier releasing your supply. If a transfer is objected to or delayed, we will tell you what has happened and what the options are.

If you are a microbusiness, you have additional protections under your supplier’s licence, including the right to receive certain information from the supplier about your contract and the commission on it. We will never ask you to waive those protections.

8. Your letter of authority and our partner broker

The letter of authority you sign lets us obtain information about your supplies and request quotes on your behalf. It does not let us or anyone else sign a contract for you. It lasts for 12 months unless you revoke it sooner, which you can do at any time by emailing hello@novabusinessenergy.com.

We submit contracts to suppliers through a partner broker, named in your letter of authority, which holds the agreements with those suppliers. The partner broker acts on our instructions. You remain our customer, we remain responsible to you for our service, and our complaints procedure applies to everything we do.

9. Renewals

We will contact you before your contract ends to tell you when it is ending and what your options are. We may do so by phone, email or post. You can tell us at any time that you do not want to be contacted about renewals, and we will stop.

If you do nothing when your contract ends, your supplier will usually move you onto its out-of-contract or deemed rates, which are normally much higher. We will aim to remind you before it happens, but the end date is in your contract and it is your responsibility to act.

10. Your information

We handle your information in line with our privacy notice at www.novabusinessenergy.com/privacy, which explains what we collect, why, who we share it with and how long we keep it. We record calls for training, quality and to keep a record of what was agreed. We are registered with the Information Commissioner’s Office, registration number ZC267063.

11. If something goes wrong

If you are unhappy with anything we have done, please tell us. Our complaints procedure at www.novabusinessenergy.com/complaints explains how, what we will do and when. You can also write to us at complaints@novabusinessenergy.com.

Complaints about your supply, your bills or your supplier’s service should go to your supplier. If you bring one to us, we will tell you who to contact and pass on what you have told us.

12. Our responsibility to you

We will carry out our service with reasonable care and skill. If we fall short, we will put it right where we can.

We are not responsible for:

• anything done or not done by a supplier, including its prices, its service, its credit decisions, its billing or a failure to transfer your supply;
• any loss that results from inaccurate or incomplete information you have given us;
• savings that are not achieved, or price movements after a quote has been given;
• any loss of profit, business or opportunity, or any loss we could not reasonably have foreseen when you engaged us.

For anything else, our total liability to you arising from our service in connection with a contract is limited to the total commission we received on that contract. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that the law does not allow us to limit or exclude.

13. Ending our arrangement

You can end our arrangement at any time by telling us in writing, and you can revoke your letter of authority in the same way. We can end it by giving you 14 days’ written notice. Ending the arrangement does not affect any contract you have already agreed with a supplier, which continues on the supplier’s terms, and does not affect any commission the supplier has already agreed to pay us on it.

14. General

• These terms, your letter of authority, our privacy notice and our complaints procedure are the whole of our agreement with you. Nothing we say in marketing material forms part of it unless it is repeated in writing to you.
• We may update these terms from time to time. The version that applies to you is the one in force when you signed your letter of authority or first asked us to obtain quotes, unless you agree to a later version.
• If any part of these terms is found to be unenforceable, the rest still applies.
• Notices to us should be sent to hello@novabusinessenergy.com or to our registered office. Notices to you will be sent to the email or postal address you have given us.
• These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute, without prejudice to your right to use the Energy Ombudsman.

Version 1, 12 October 2026.